MyCloud Ascend
Harness the Power of Intelligent Unified Communications
One Intelligent Platform. Smarter Interactions. Better Outcomes
Our intelligent unified communications (UC) solution combines a feature-rich business phone system AI capabilities, texting, chat, video meetings, contact center, fi le sharing and more, with integrated mobile and desktop apps that allow for wherever, whenever communication. And with our UC, they are all available on one integrated, secure, reliable and easy-to-use platform.
Meet MyCloud Ascend: Intelligent Seamless Connection Through A Single Platform
Our UC platform brings communication, collaboration and intelligence together in one powerful platform, empowering every employee to work smarter and every customer to feel valued.
By combining all-in-one communications with AI-driven automation, real-time intelligence and actionable insights, our UC transforms how people connect, solve problems and get work done.
MyCloud Ascend Capabilities
Phone System
Cloud-based phone service offering 100+ enterprise-grade calling features and excellent network call quality and uptime. System configuration and call reporting managed from a single web-based portal with built-in Spam Call Protection.
Microsoft Teams Embedded Communications
Solution For Teams users, enhance your communication with our UC For Teams integration, seamlessly combining UC’s advanced cloud-based phone system and SMS capabilities with Teams’ collaboration features for a unified, single-app experience.
AI Call Recap
Automatically generates post-call summaries with transcripts, sentiment analysis and topic highlights to improve performance and customer service.
AI Assistant
Increase productivity using Generative AI to access information more easily and help with daily tasks right within the mobile and desktop app.
File Management
Meetings with AI Meeting Recap
Meet in HD video and share your screen for more interactive and productive virtual meetings. Includes automatic meeting lock, virtual backgrounds, annotation, AI Meeting Recap (summary, transcription and next steps), and more.
Messaging and Texting
Real-time communication with direct, private and public channels for unlimited internal conversations, file sharing and more. Plus, communicate with customers in real-time via SMS and MMS.
Advanced Hunt Groups (Call Center)
Extended capability with supervisor monitoring, scheduled reports, extended storage, real-time dashboard, smart greetings, customizable call distribution and agent wrap time.
1. 200GB is only available for Unite Enterprise licenses. 50GB available on Pro and 5GB available on Essential.
MyCloud Ascend Enhanced Capabilities
Archiving
Automatically capture and retain calls, chats, meetings and SMS to ensure communications are preserved in one place. Have historical access to your last 30 days of UC calls, meetings, chats and SMS on free archiving. For longer retention periods, upgrade to one of our 1-year to 10-year plans.
Contact Center
Voice, chat and email queues combine into a single omni-channel experience. Customizable call flows provide exceptional customer interactions.
Company Messaging
Enable SMS (text) communication on your main or toll-free business number, giving your customers another way to engage with your business.
MyCloud Ascend: Microsoft Teams Integration
No one does business communications in Microsoft Teams better. Our Unified Communications (UC), Contact Center capabilities, Archiving and Microsoft Teams collaboration, all in one seamless, embedded solution.
Fully Embedded App
Single-app desktop and mobile experience with no Teams Phone license required.
Advanced Features
Advanced cloud-based phone system, Contact Center, Archiving and more.
Built-in Redundancy
If Teams goes down, use our UC’s mobile app for calls and SMS.
For businesses centered around Microsoft Teams, our UC for Teams Embedded solution delivers an enterprise-grade cloud phone system, texting and AI-powered Contact Center communications, all seamlessly integrated within the Teams desktop app. Users can also place business calls directly from the Teams mobile app for flexible, on-the-go connectivity, all without requiring a Teams Phone license. Plus, capture, retain and search UC and Teams data with retention from 30 days to 10 years for enhanced productivity and secure message preservation.
MICROSOFT TEAMS FOR COLLABORATION
Use Teams collaboration tools to manage chat, file sharing and video meetings.
UC FOR ENTERPRISE PHONE AND SMS*
Place business calls from the Teams app using your work number, with advanced features like auto attendants, call queuing, hunt groups, plus integrated SMS/MMS for messaging.
CONTACT CENTER FOR BETTER CUSTOMER EXPERIENCES
Add Contact Center to our UC for Teams for omnichannel support, intelligent routing, AI insights and analytics, plus a no-cost softphone (CC standalone) for voice via extension, embedded in Teams or CC desktop.